Need Help? Ask The Mobile Service Advisor

The Reynolds and Reynolds Company, the leading provider of software and services to the automotive retailing industry, has launched Mobile Service Advisor, a powerful new software tool connected via a Tablet PC and wireless network. Mobile Service Advisor is designed to speed up service department repair order processes and help improve the customer experience.
Mobile Service Advisor, an integrated extension of the new Reynolds ERAXT dealer management system, enables dealership staff to access critical customer, vehicle, service, and operational data. With the ERAXT tool, service advisors can greet customers, perform thorough vehicle inspections and efficiently write-up repair orders; and electronically capture and print customer signatures – in front of the vehicle rather than from behind a counter.
“Mobile Service Advisor allows retailers to spend additional time focusing on the customer in the service drive rather than traveling to and from their work station for information,” said Rob Leary, director of Fixed Operations for Reynolds. “Access to ERAXT and the dealership’s network significantly reduces customer wait time during the repair order write-up, helping to improve customer satisfaction.”
As an extension of the ERAXT system, Mobile Service Advisor connects service advisors to the system enabling them to review information including vehicle service history, manufacturer campaign and recall information and more. The streamlined repair order process allows the service advisors to quickly identify necessary services, provide estimates, and receive the customer’s electronic signature without leaving the vehicle. This solution also enables service advisors to complete a vehicle inspection and record the condition of the vehicle’s exterior and interior. This feature helps to reduce fraudulent shop claims and capture additional service revenue.
“Mobile Service Advisor is a powerful tool that has greatly helped our service departments,” said Darren Eagle, Partner, John Eagle Dealerships in Dallas, Texas. “By being out at the car with customers, advisors are able to provide better service and save the customer a tremendous amount of time. Mobile Service Advisor allows us to save an average of nine minutes per customer. This gives advisors more time to talk with customers and to suggest additional repairs and maintenance.”
Leary explained, “Mobile Service Advisor allows the advisor to consult and sell additional services where it makes sense – at the customer’s vehicle. Both the customer and service advisor benefit from the time savings and the ease of business it enables.”
Read: Mobile Service Advisor Brochure (PDF) [ReyRey.com]